Terms of Use


These Terms of Use (the "Agreement") are applicable to the: (i) web pages, (ii) services, (iii) content, (iv) databases and (v) information (collectively referred to as the "Services") together with the agreements and software provided by ELLEVEN AI (Pty) Ltd (“ELLEVEN”) to which you may have access by using the ELLEVEN website. The content and information included in these Services are provided by ELLEVEN and its third party suppliers (collectively, the "Information Providers"). These Services are made available by ELLEVEN subject to the terms and conditions stated below.


By using the Services, you are confirming your consent to be bound by the terms of this Agreement. If you do not agree, ELLEVEN is not willing to provide you with access to the Services and you should immediately discontinue your use of the Services. You agree that ELLEVEN may modify this Agreement at any time in its sole discretion and without prior notice to you. Such changes will be posted online and will be effective upon posting. You should review this Agreement periodically to ensure familiarity with its then-current terms and conditions. Your continued use of the Services shall constitute your acceptance of this Agreement and your continued use of the Services following any modification of this Agreement shall constitute your acceptance to the Agreement, as amended. If you do not agree to the changes, you must notify ELLEVEN in writing or by telephone of your refusal and discontinue your use of the Services.


These Services are intended for your personal, non-commercial use. By using the above-mentioned Services and the software provided by ELLEVEN, you acknowledge and agree that:

  • It is prohibited to use, store, reproduce, display, modify, sell, publish, transmit and distribute, or commercially exploit the Services without prior written permission of ELLEVEN and/or any third-party Information Provider(s);
  • ELLEVEN and/or any third-party Information Provider(s) reserve all rights to proprietary information (including, but not limited to, all intellectual property rights such as; patents, trade marks, service marks, copyrights, database rights, topography rights, industrial design, know-how, trade secrets, trade names, logos, designs, symbols, emblems, insignia, slogans, drawings, plans and other identifying materials, in all forms whether or not registered or capable of registration and any other rights relating to intellectual property in accordance with the applicable laws,) subsisting in or relating to the Services.
  • You shall not use the Information for any unlawful or unauthorised purpose.
  • The use and interpretation of the Services requires skill and judgment, and you shall at all time exercise your own judgment in the use of the Services.
  • You are responsible for all statements made and acts or omissions that occur while your user identification name (or "User Name") and passwords are being used. You are responsible for protecting and securing your User Name and password from unauthorised use and disclosure. If you become aware of, or believe there has been, any breach of security for any of your information stored on the ELLEVEN website, such as the theft or unauthorised use of your User Name, password, or any other information, you will notify ELLEVEN immediately.
  • The Services and the software have been prepared for informational purposes only without regard to any particular user's investment objectives, financial situation, or means, and ELLEVEN is not soliciting any action based upon it. This material is not to be construed as a recommendation; or an offer to buy or sell; or the solicitation of an offer to buy or sell any security, financial product, or instrument; or to participate in any particular trading strategy in any jurisdiction in which such an offer or solicitation, or trading strategy would be illegal. Certain transactions, including those involving complex financial instruments, give rise to substantial risk and are not suitable for all investors.
  • The fact that ELLEVEN has made the Services available to you constitutes neither a recommendation to enter into a particular transaction nor a representation that any product described on the website is suitable or appropriate for you. Many of the products described in the Services involve significant risks, and you should not enter into any transactions unless you have fully understood all such risks and have independently determined that such transactions are appropriate for you. Any discussion of the risks contained herein with respect to any product should not be considered to be a comprehensive disclosure of all risks or a complete discussion of the risks which are mentioned. You should not construe any of the material contained herein as business, financial, investment, hedging, trading, legal, regulatory, tax, or accounting advice.


ELLEVEN and the Information Provider(s) expressly disclaim all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose or non-infringement. Although the Services provided have been obtained from sources deemed to be reliable, the Services are provided “AS-IS”, and ELLEVEN and/or any third-party Information Provider(s) provide the Services without responsibility for accuracy and correctness. By using the Services you agree that errors and/or omissions contained in such information shall not be made the basis for any claim, demand or cause of action against ELLEVEN or any Information Provider(s).


ELLEVEN’s Publications may be accessed worldwide. The Information provided in such Publications is however only intended for use by recipients located in countries where such use does not constitute a violation of applicable legislation or regulations. None of the products and services referred to in the Publications of ELLEVEN are available to recipients residing in countries where the provision of such products and services would constitute a violation of mandatory applicable legislation or regulations.

It is the sole responsibility of any recipient employing or requesting a product or service of ELLEVEN to comply with all applicable legislation or regulation.


Any use of the ELLEVEN AI (Pty) Ltd (“ELLEVEN”) website is subject to ELLEVEN’s “Terms of Use”, as amended from time to time (available on this page under Terms of Use), and the “Copyright” provisions, as amended from time to time (available on this page under Copyright) both of which shall be construed as constituting an integrated part of this Disclaimer.

ELLEVEN shall not be liable for any damage or injury arising out of any person’s or entity’s access to, or inability to access, the website of ELLEVEN.

This limitation includes, but is not limited to, any damage to computer equipment and computer systems caused by virus, malware and any other harmful computer coding.

Consulting the website of ELLEVEN does not constitute a customer relationship and ELLEVEN shall not have any duty or incur any liability or responsibility towards any person or entity as a result of such person or entity consulting the website of ELLEVEN.


Persons or entities not belonging to ELLEVEN AI (Pty) Ltd (“ELLEVEN”) may advertise on the ELLEVEN website, through links, banners or otherwise. ELLEVEN shall not be held responsible or liable for the offerings, information or acts of any such third party. If a user of ELLEVEN’s website decides to act upon any such advertising, such user does so entirely at their own risk.


If ELLEVEN AI (Pty) Ltd (“ELLEVEN”) at any time and for any reason, should become liable for the loss of any person and/or entity, including without limitation, if any provision of this disclaimer is, or at any time becomes to any extent or in any circumstances invalid, illegal or unenforceable for any reason, the liability of ELLEVEN shall be limited to such person’s and/or entity’s duly documented direct loss, which for the avoidance of doubt, and without limitation, shall not include damages for any incidental and consequential losses, damages for lost opportunity, damages for lost profit, statutory damages, nominal damages, punitive damages, restitutionary or disgorgement damages, damages for costs, including legal costs, and damages for any other indirect loss.

Cookie Policy

We recognise that the security of your information is paramount and ELLEVEN AI (Pty) Ltd (“ELLEVEN”) take all reasonable measures to protect it whilst in our care.

When data is provided to us, we use it solely for the purposes for which it was provided.

Confidential information will not be disclosed to third parties.

Apart from the additional information provided by this update, the operation of the website has not changed or been modified.

The detail contained within this page is provided to ensure you are fully aware of the 'cookies' we have in use, allowing you to make an informed choice about your continued acceptance of them.

What are cookies?

A cookie is a text file made up of letters and numbers that allows us to distinguish your browser/device from another visitor's browsers/device.

To learn more about cookies and how to manage them via your browser/device please visit

What do we use cookies for?

Currently across the ELLEVEN website we make use of cookies to help manage the site and your visitor experience. These cookies may be used to collect analytics of non-personal visitor activity outlines, manage personal preferences, provide relevant or timely information to you or offer focused advertisements. Cookies set across our site by our 3rd party partners or us, can be in the form of session or persistent cookies, and may use different technologies, such as JavaScript or Flash. If you would like to 'opt out' of the cookies set by our site, this can be accomplished on a cookie-by-cookie basis subject to browser settings. You may limit site operation or functions if you limit the cookies.


All content of the website is the property of ELLEVEN AI (Pty) Ltd (“ELLEVEN”) unless otherwise stated. For pages where no third-party rights are listed (in the copyright statement at the bottom of each page), the following rules apply:

You may print the pages and store one copy on your PC for personal use. You may not distribute the information to others but you may quote opinions and information on the site if you include a clear reference to ELLEVEN and to the website and to the disclaimer available on 

You may also link to any portion of the site if the link clearly states the name of and if it opens the page in a new browser window and not in a foreign frameset. No other uses of the website and its content than the ones described above are allowed or may be inferred unless expressly permitted in writing by ELLEVEN.

Any questions about copyright issues in relation to the website should be directed to:

ELLEVEN (Co Reg: 2011/105666/07. FSP No. 48416), 48 7th Ave, Parktown North, Johannesburg